Delete your Zengia account

You can delete your Zengia account and its data at any time. There are two ways.

1. In Zengia

Sign in, open Settings and choose Delete account. You confirm with your email address. This works in the Zengia app and on zengia.app.

2. By email, without the app

Email support@zengia.app from the email address of your Zengia account, with the subject Delete account. We respond within one month.

What we delete

Within 24 hours, we delete:

Your account: email address, login and settings

Your charging locations

Your cars and solar systems, and the connections to Tesla and Enphase, including the access tokens

Your automations and charging schedules

Your charge history

Your notifications

The phones and browsers registered for push notifications

What we may keep, and for how long

Some data is not deleted straight away:

Data | How long

Data we must keep by law | As long as the law requires

Your messages to us, including an email asking us to delete your account | As long as needed to handle them, at most 1 year

Copies of emails at our email provider | 30 days

Records of contact form emails sent | 90 days

Technical logs at our database and automation providers | From about 1 day up to 30 days, depending on the provider

Hashed IP addresses for abuse protection | Up to 2 days

Your cookie choice and the Google Ads cookie (_gcl_au) in your browser | Until you clear your browser data; the Google Ads cookie at most 90 days

Zengia never sells your data, and we do not share it with data brokers or advertisers.